It is important to remember that insurance adjusters work for the insurance companies and not for the victims of auto accidents. Often adjusters will make offers at a very early stage in a claim - sometimes hours after the accident. They make these offers before the full extent of the injured person's injuries are known. The insurance company's goal is to give the victim as little money as possible. Insurance adjusters are paid to minimize the value of victims' claims, not to advise victims of their rights. While we all understand injuries like broken bones and scars, there is no doubt that even "soft tissue injuries," such as muscle tear, bulging discs or pinched nerves can be very serious and debilitating. Pain from these so-called soft tissue injuries can last for extended periods of time resulting in physical activities being extremely limited. In many instances, there are relapses or even pain and difficulties from these injuries that can last a lifetime. Injuries and symptoms must be properly diagnosed and treated so that an injured person gets all necessary medical attention that they need and to provide a written record documenting those injuries.